Policy coverage :

This Privacy policy covers Expertwala treatment of personally identifiable information that Expertwala collects when you are on the Expertwala site, and when you use Expertwala services. This policy also covers Expertwala treatment of any personally identifiable information that Expertwala business partners share with Expertwala. This policy does not apply to the practices of companies that Expertwala does not own or control, or to people that Expertwala does not employ or manage. 

Use of information by Expertwala.com

Expertwala is one of India’s largest digital Businesses and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization Platform. Your user identity information will be kept confidential and will be used for our research, marketing, and strategic client analysis objectives and other internal business purposes only.

We do not sell or rent personal information except that in case you are a user of our need fulfillment services, your personal information shall be shared with Expertwala’s customers / advertisers / need providers and you shall be deemed to have given consent to the same.

As is common in the industry, Expertwala uses the technology of cookies and site log files to monitor user registration, to recognize registered members when they revisit the site and to track site usage. Our ability to identify you as a registered member allows us to customize the Expertwala experience and to protect your personal information based on your account settings.

Additionally, you may encounter “cookies” or other similar devices on this Platform that are placed by third parties. We do not control the use of cookies by third parties.

Further, Expertwala’s customers / advertisers / need providers who are listed with us, may call you, based on the query or enquiry that you make with us, enquiring about any:

• Need provider / product / service
• Product / service of any customer / advertiser / need provider
• Product / Service of any particular customer / advertiser / need provider

Visibility of public creative contributions :

In addition to being a need fulfillment Platform, Expertwala also provides a variety of Forums (as defined in ‘Terms of Use’) for its members to express. Since this expression is linked to the member’s identity and the expression is in the public domain, the compilation of a member’s creative contributions to Expertwala will be visible to all visitors of Expertwala, whether or not they are registered members of Expertwala. 

Safety guidelines :

The Platform is always reaching out to a wider audience by showcasing the best of our member contributions. However, in doing so, we will not allow to be uploaded anything on the site that we think could be potentially endangering or is inflammatory or embarrassing to our members. It also helps members to be aware of certain things in the interest of their safety.

• All members are responsible for the safety of their personal information. We recommend that members do not disclose their names, addresses, email addresses, telephone numbers or other personal information online.
• All members need to be aware that when they upload their photos on the Platform, the photos are not only visible to the entire internet community but can also be downloaded, since any image that can be displayed on a computer screen can be saved by the person viewing it. It is technically not possible to prevent this and hence Expertwala cannot be held liable in such cases. If you are worried about someone else viewing or saving your images then please do not submit them.
• Do not post chain letters, promote pyramid schemes or recruit members for any network marketing or multilevel marketing businesses.
• Do not recruit members to join another website forum or chat group, whether personal or otherwise. If you have a suggestion for a new forum, please contact us or send your queries to member relations.
• Expertwala encourages healthy discussion on the topics that members contribute to in forums and where relevant, members are allowed to post links to their content. However, overt promotion of, or inappropriate links to other known commercial websites on any forum are not permitted and will be removed. If you are unsure whether a link or a posting is allowed, please send your queries to member relations. The definition of an appropriate link is one that is relevant to both the posting and the forum topic. A commercial site is considered as one which promotes a product or service for a price or for other consideration that suggests it is a for-profit business.

Partnering with others :

Expertwala may partner with other online services to offer a combined service. Whenever we offer such combined services, Expertwala will make it clear who the partner is and it will be entirely up to you to use or not to use the service. Where any personal information is passed along to the partner you will be informed prior to that sharing. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. 

Policy on abuse on Expertwala.com :

Expertwala is committed to ensuring and enforcing a safe and friendly online community space for all our members. To this effect, we have come up with a policy on abuse that we would like all our members to be aware of. These rules govern the use of this Platform and its product / service offerings and we would like all our members to cooperate in complying with these rules so that everyone can have a pleasant experience. 

Advertising and spamming :

• Commercial messages or promotional messages from businesses or Organizations are not permitted on the network. Expertwala.com provides a Platform for its members to express themselves in the form of articles, columns, opinions, comments, reviews, art and photos but the website must not be used as a medium for marketing or selling to our members.
• No advertising or promotion is allowed except where it is for an event, publication or similar item that has direct relevance to the subject of discussion and is non-commercial in nature. Information about locating and sharing knowledge and expertise is welcomed, but must have relevance to the topic on which an opinion is expressed or a discussion is initiated.
• Do not post chain letters, promote pyramid schemes or recruit members for any network marketing or multilevel marketing businesses.
• Do not recruit members to join another website forum or chat group, whether personal or otherwise. if you have a suggestion for a new forum, please contact us or send your queries to member relations.
• Expertwala.com encourages healthy discussion on the topics that members contribute to in forums and where relevant, members are allowed to post links to their content. However, overt promotion of, or inappropriate links to other known commercial websites on any forum are not permitted and will be removed. If you are unsure whether a link or a posting is allowed, please send your queries to member relations. The definition of an appropriate link is one that is relevant to both the posting and the forum topic. A commercial site is considered as one which promotes a product or service for a price or for other consideration that suggests it is a for-profit business.

Sharing of information with third parties :

Expertwala takes your privacy very seriously. However, there may be times when we need to disclose your personal information to third parties.

Expertwala reserves the right to share recordings of all phone calls made between: [a] any user and Expertwala; [b] any service provider and Expertwala; [c] any user and service provider of Expertwala through UVN, to legal, accounting or other advisors that provide professional services and / or who assists us in training, quality monitoring and quality enhancement of our services to the user and / or service providers. You hereby grant your irrevocable consent to Expertwala to share such call recordings to third parties for such purposes. You further disclaim and / or abandon any right to sue Expertwala in relation to the same. Such third parties shall be bound by strict confidentiality agreements which limit their use of such information.

Expertwala further reserves the right to share / sell some or all of your personal information with another business entity in the event it plans to merge with, or be acquired by that business entity, re-organize, amalgamate or restructure its business. If such a transaction occurs, that other business entity or the new entity formed as a result of such transaction will be required to follow this Privacy Policy with respect to your personal information. You have no objection and are deemed to have waived all objections in relation to the same for the fullest enjoyment of the services.

The third parties with which Expertwala shares your personal information shall be bound by strict confidentiality agreements which limit their use of such information. In addition, Expertwala may share your information to send direct mailers or complimentary coupons / offers to a mailing agency to process postal mailing. Again, such an agency would be bound by strict confidentiality agreements that limit their use of such information